Stunninglogo.com offers an unrivaled 100% money-back guarantee on logo design, webdesign, graphic design. If you aren’t satisfied with our work, we will refund every penny you spent with us for your logo design, graphic design and web design. We don’t subtract any processing fees and we don’t make you jump through hoops. If you don’t like it, you get your money back. That guarantee helps inspire us to do the best possible work while providing our customers with a great sense of comfort and security. Over 99% of our customers are more than satisfied with the work that we deliver.
Please note that there are certain exceptions to this policy. Although we are confident that you will not need or desire a refund, we would like to draw your attention to the following instances where the guarantee does not apply:
- If you have confirmed or approved a design: your confirmation or approval acts as your acceptance of the design and implies your satisfaction with our work.
- If you have failed to communicate with us or if you do not show up in contact within two months that is; for more than sixty days, we will be unable to provide refunds and logos at the same time. Stunninglogo.com will not be responsible for your loss. No action is performed by the customer for 60 days
- If the company who uses the design closes down, changes its name or in the event of any other modifications that result in our design no longer being suitable.
- If you have taken advantage of one of our special offers that fall outside the scope of the premium and platinum packages we offer
- If you have accepted delivery of our work.
How long does it take before the claim is processed?
It may take as long as 21 business days to refund your money.
How can Logo Design Best offer Money Back Guarantee?
- We offer this guarantee in good faith.
- Customers are honest, and they cooperate with us and always provide relevant and quality feedback to ensure that the design is created according to their needs.
- There is a very small percentage of customers that want to misuse this guarantee and take unfair advantage of it. They will visit many design websites and receive their concepts and end up with refunds from each. This is a very unethical and unfair practice and we prefer not to receive any business from such people.
- Design work requires the involvement of the customer and the designer, if the designer receives the wrong brief from the customer, it will be difficult to create the required design at the first attempt.
- We ask our customers to provide frequent quality feedback during the design creation process. It enables us to revise the initial concept accordingly. The Money Back Guarantee protects customer’s money in case we fail to deliver the required design.
- Initial concepts are rarely finalized. In fact, they serve as a foundation of visual presentation that we can improve on to create the preferred design.
- The Money Back Guarantee is not applicable to design studios, design agencies and those who are working on 3rd party projects, i.e. their clients.
- The Money Back Guarantee is only for design packages.
- Once a revision has been asked for, a refund is no longer applicable.
- However, 100% customer satisfaction will remain valid till the end.
Note: After claiming a refund, a customer will not be able to use the initial design concepts that were sent for approval. The Copyright remains with us and you are NOT allowed to use our designs even as a design reference. They will remain the property of Stunning Logo in this case.